Frequently Asked Questions

What types of payment do you accept?

We accept these payments methods.

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa

You Is delivery free?

Yes, we offer free shipping for all orders in Australia.

Do you ship internationally?

No, we only ship our products within Australia.

What currency is the store and it's products in?

All products displayed on our website are in AUD.

How long will my delivery take?

Once you place your order, we need 1-2 business days to process it. After your order is processed, it will be shipped and usually takes 7-8 business days to arrive. Our order cut-off time would be 16:00 (GMT+10:00) Australian Eastern Standard Time (Sydney).

Whats the time period of returns?

You can return the goods within 30 days of receiving them.

What should I do if I receive a damaged shipment?

We apologize for any inconvenience caused. Please provide clear photos of the issue, and we will cover return shipping costs and replace the item at no charge. Contact us to arrange your replacement.

What If I Want to Return an Item Due to a Change of Mind?

If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

When will I get paid after returning my product?

Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method. 

Can I Exchange an Item?

Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Your Order page.

Can I cancel my order?

We cannot cancel orders once they have been placed. Please review your product selection carefully before making a purchase. If you have any concerns, please contact us for assistance.

Contact 

Store Name: Koavana
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail: info@koavana.com
Phone number: +31657478802

Opening hours:
Mon-Fri: 09:30-18:00
Sat: 12:00-17:00

(GMT+10:00) Australian Eastern Standard Time (Sydney)